terms of service

terms of service

Nekodamari Kobo Co., Ltd. Direct Online Store Terms of Use

Supplementary Provisions: Enacted on December 25, 2021; Revised on August 31, 2023

Nekodamari Kobo Co., Ltd. (hereinafter referred to as "our company") hereby establishes the Nekodamari Kobo Direct Online Store Terms of Use (hereinafter referred to as "these Terms") as follows for the viewing of the online shop "Nekodamari Kobo Direct Online Store" (hereinafter referred to as "this site") operated by our company, as well as the purchase, sale and purchase of products from this site and the use of related services (hereinafter referred to as "this service") provided by this site.

If you use this site, please agree to these terms and conditions before using it. By using this site, we will assume that you have agreed to all of the conditions of these terms and conditions.

Article 1 Purpose of These Terms and ConditionsThese Terms and Conditions stipulate the terms and conditions for the use of the services provided by our company on this site (hereinafter referred to as "the Services"), as well as the rights and obligations between our company and Members.
By agreeing to these terms and conditions, a contract regarding each provision of these terms and conditions will be formed between the Company and the Member, and the Member agrees to this.

Article 2 Changes
1. The Company may, when it deems it appropriate to amend these Terms and Conditions in whole or in part, without obtaining the User's prior consent, when such amendment is in the interest of the Member and is deemed reasonable in light of the necessity for the amendment, the appropriateness of the content after the amendment and other circumstances relating to the amendment, by notifying or notifying the User in advance by a method that the Company deems appropriate, such as by posting on this Site or by email, and the User agrees to this.
2. If these Terms and Conditions are changed in whole or in part, the changed Terms and Conditions shall apply to the use of this Site, and Members shall comply only with the changed Terms and Conditions.

Article 3: The Services provided by our company to members are as follows:
・A service whereby members purchase our products, etc. (hereinafter referred to as "this product") on this website

Article 4 Membership Registration
1. Anyone wishing to register as a member must provide accurate information regarding all items of registration information.
2. If any change occurs to a Member's registration information, the Member must promptly notify the Company of the change in accordance with the prescribed procedures.
3. When using this service via this site, membership registration is mandatory. You will be considered to have registered as a member once you have entered your personal information, such as your shipping address, on the payment screen and confirmed your order.

Article 5 Handling of Personal Information We handle personal information in accordance with our privacy policy.
For more information, please see our Privacy Policy.

Article 6 Member Obligations
1. Management of customer membership number, registered email address, and password (1) The member shall be solely responsible for the management and use of his/her customer membership number, registered email address, and password when registered on this website, and the Company shall not be held responsible in any way.
(2) Members shall not transfer, buy, sell, lend, change the name of, or use as collateral their membership number, registered email address, or password to a third party.
(3) If a Member forgets his/her membership number, registered email address, or password, the Member must follow the procedures specified by the Company.
(4) If a Member discovers that his/her membership number, registered email address or password has been stolen or is being used by a third party, the Member must immediately notify the Company and follow any instructions given by the Company.
2. Prohibited Activities for Members The following activities or activities that may be considered as such are prohibited.
(1) Any act that violates laws and regulations. (2) Any act that violates public order and morals. (3) Any act that causes harm to other members or third parties (such as infringement of copyrights or intellectual property rights, slander, libel, etc.).
(4) Copying, selling, publishing, or using any information obtained through this website beyond the scope of personal use, except as approved by our company. (5) Sales activities on our website that are not approved by our company. (6) Any acts that infringe on our rights or interfere with our business, or acts that may do so. (7) Reselling our products. (8) One person owning multiple accounts, or multiple people owning one account. (9) Any other acts that our company deems inappropriate.

Article 7 Member's consent
1. Use of Information, etc. Opinions, surveys, etc. sent to our company by members will be used free of charge for the purpose of improving the operation of this site.
2. Deletion of Information, etc. If the information, text, etc. submitted by a member to our company exceeds the period or amount specified by our company, or if the member violates these terms and conditions, our company may delete the information, text, etc. registered on this site without prior notice to the member.

Article 8 Suspension, Cancellation and Withdrawal of Membership
1. Suspension or Cancellation of Membership If the Company determines that a Member is inappropriate for reasons such as violation of these Terms and Conditions, the Company reserves the right to suspend the Member's use of the Membership Services or cancel the Membership without the Member's prior consent.
2. Withdrawal
(1) If a member wishes to cancel his/her membership service, he/she must notify the Company in a prescribed manner. However, if the member has any outstanding product fees to the Company, he/she may not cancel his/her membership.
(2) Membership is personal and exclusive to the individual, and the notification under the preceding paragraph will be deemed to have been made at the time when the Company becomes aware of the death of the member in question.
(3) If a Member cancels his/her membership service pursuant to this Article, he/she will not be able to re-register for 90 days from the date of cancellation.

Article 9 Purchase of Products
1. Members may purchase Products using this Service. However, purchases of Products using this Service are limited to the Member's own use and may not be purchased for the purpose of resale.
2. If a Member wishes to purchase the Product, he/she shall apply for the purchase of the Product in accordance with the procedures separately specified by the Company on the Website.
3. When the Member confirms the delivery address and order details etc. entered and registered in accordance with the application in the preceding paragraph and clicks the "Place Order" button, a sales contract for the Product in question will be concluded between the Member and our company.
4. After the sales contract is concluded, our company will carry out the delivery procedure for the Product in accordance with the order details. Furthermore, the Member shall acknowledge in advance that delivery may be delayed depending on the delivery area and delivery conditions.

Article 10 Payment Method
1. Members shall pay to our company the total amount of the sales price of the Product, including consumption tax, shipping fees, and handling fees related to the payment of the sales price (hereinafter referred to as the "Purchase Price, etc.") displayed on this Site.
2. Payment methods for purchase prices, etc. by members shall be limited to payment by credit card in the member's name (limited to credit cards designated by our company) or other payment methods separately approved by our company.
3. If payment is made by credit card, the Member shall comply with the terms of a separate agreement between the Member and the credit card company. If any dispute arises between the Member and the credit card company in relation to the use of the credit card, the Member and the credit card company shall be responsible for resolving the dispute.
4. If you pay by credit card, we will process the payment when the sales contract is concluded. If the product you ordered is a pre-order product, the payment may be debited before the product arrives. Please note this in advance.

Article 11 Delivery of Products
1. Our company will deliver the product to the address specified by the member who applied, using a delivery company designated by our company, such as a parcel service.
2. If the delivery company specified in this article has delivered the product to the specified location but the delivery address is unknown or the product is not collected after a reasonable period of time, our company may cancel the sales contract and claim damages incurred from the member.

Article 12 Suspension and interruption of service
1. We may suspend or interrupt all or part of the membership services without prior notice or consent to the member in the following cases:
(1) In unavoidable circumstances related to the operation and management of our online services, such as computer problems, network problems, and maintenance.
(2) If the Company determines that it is difficult to continue providing the Member Services due to war, riot, disturbance, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage or other unforeseen circumstances.
(3) Any other case in which the Company determines that a temporary suspension of the operation of the Service is necessary.
2. Suspension of Business We may suspend the operation of our website with a certain notice period.
3. In the unlikely event that a member suffers any disadvantage or damage as a result of the above-mentioned circumstances, the Company shall not be liable for such damage.

Article 13 Changes and cancellations to the sales contract
1. Returns of this product will only be accepted in the following cases:
(1) If there is a defect in this product
(2) If the product you receive is different from the one you ordered
(3) In the case of a product damaged during delivery
(4) If the Company determines that the Product is defective.
(5) If none of the above (1) to (4) apply, it is within 7 days after the product arrives, and none of the following apply:
① If the product has been used. ② If the delivery note has been lost. ③ If the condition of the Product (including but not limited to the box and product accessories) at the time of return is different from the condition at the time of delivery and has been damaged, soiled, or lost. ④ If the Product becomes smelly, dirty, or scratched while in your possession. ⑤ If the packaging of the Product is part of the Product and has been opened.
2. Members shall apply for returns as specified in the preceding paragraph in accordance with the procedures separately stipulated by the Company, and for the preceding paragraphs (1) to (4), the Company shall bear the cost of return shipping, and shall refund the purchase price, etc., paid by the Member to the Company or exchange for a substitute product. Even if an exchange for a substitute product is requested, it may not be possible to exchange for a substitute product due to reasons such as a shortage of the product. Furthermore, for the preceding paragraph (5), the Member shall bear the cost of return shipping and the bank transfer fee for the refund, and the Company shall refund the sales price of the Product at the time of purchase by the Member, but shall not refund shipping fees or cash on delivery fees.
3. From the time the Product is shipped until the Product arrives, you cannot cancel your order for this Product, except in cases where there is a reason attributable to our company.

Article 14 Product Disclaimer
1. Except as provided in the preceding article, the Company shall not guarantee or assume any responsibility for damages regarding the quality, materials, functions, performance, compatibility with other products, or other defects of this Site and the Products sold through this Site, or for any damages, losses, disadvantages, etc. caused by these.
2. In the event of any trouble due to an unknown delivery address, etc., the Company will fulfill its obligation to deliver the Product by contacting the contact information registered by the Member and delivering the Product to the delivery address specified at the time of purchase of the Product, and the Company will be exempt from such obligation.

Article 15 Prohibited Acts Members are prohibited from engaging in any of the following acts. In the event that a violation of this rule causes damage to our company or a third party, the member in question shall be liable for full compensation for such damage.
(1) Any act that causes or may cause inconvenience, disadvantage or damage to other members, third parties other than other members, or our company
(2) Any act that infringes or may infringe the copyright or other intellectual property rights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other members, third parties other than other members, or our company.
(3) Using this Site for commercial purposes (including reselling this Product or using this Service at the request of a third party, except as approved in advance by our company)
(4) Any act that is contrary to public order and morals or that violates laws and regulations or that may be likely to do so.
(5) Registering information that contains false or misleading content
(6) Using, copying, selling, publishing, distributing, making public, or engaging in any other similar acts, on the content obtained through this site
(7) Collecting, storing, or saving personal information of other members
(8) Transferring, inheriting or having the rights and status of a member exercised to another member or a third party, etc.
(9) Unauthorized use of user IDs and passwords.
(10) Any other act that the Company reasonably determines to be inappropriate, such as damaging or discrediting the Company.

Article 16 Intellectual Property Rights
1. All intellectual property rights of the content provided through this Site shall belong to our company or to a third party that has granted permission to use the content to our company, and permission to use this Site based on the registration set forth in these Terms and Conditions does not imply permission to use our Site or our intellectual property rights related to this Site.
2. Regardless of the purpose, if any act prohibited by domestic and foreign copyright laws and other laws, such as the unauthorized duplication, reproduction, or other unauthorized secondary use of our content, is discovered, our company may immediately take legal action.
3. If any dispute arises with a third party due to violation of the provisions of this Article, the Member shall resolve the dispute at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

Article 17 Other
1. A Member may not transfer or pledge as security to a third party his/her status as a Member or any rights and obligations arising from such status, unless prior consent is given by the Company.
2. If any problem arises regarding the use of this Site that cannot be resolved by these Terms and Conditions or the guidance and response of our Company, the Company and the Member shall negotiate in good faith to resolve the issue.
3. These Terms and Conditions shall be governed by the laws of Japan, and in the event of any litigation arising in connection with the use of the Service, the Nagoya District Court shall be the exclusive court of first instance.